1. Who handles refunds
Because orders are completed on the official order page, refunds and returns are processed by the seller according to the guarantee and return terms shown at checkout. We are happy to help guide you through the process.
2. Eligibility
- Return requests must be made within the return period stated on the order page.
- Items should be returned with proof of purchase and, where possible, in the original packaging.
- For hygiene reasons, the seller may require the pillow to be clean and undamaged.
3. Damaged or incorrect items
If your pillow arrives damaged or you received the wrong item, please contact us as soon as possible with your order number and photos so the issue can be resolved quickly.
4. How to request a return
Contact us with your full name, order number and reason for return. We will share the return instructions and address provided by the seller.
5. Refund processing
Once a returned item is received and inspected, approved refunds are issued to the original payment method. The time it takes to appear depends on your bank or card provider.
6. Contact
- Email: contact@nutrafame.com
- Telegram: @shubhammalva
- WhatsApp: +917055567447