Privacy Policy

1. Who we are

This website, Melara Pillow Singapore, provides information about the Melara ergonomic pillow. Orders are completed on a separate official order page operated by a third-party seller.

2. Information we collect

Information you give us — such as your name, email address or phone number when you contact us by email, Telegram or WhatsApp.
Technical information — such as browser type, device, pages visited and approximate location, collected through standard server logs and cookies.

We do not collect payment card details on this website. Payment information is handled by the order page and its payment providers.

3. How we use your information

To respond to your questions and provide customer support.
To improve the content and performance of this website.
To comply with legal obligations.

4. Cookies

We may use cookies and similar technologies to understand how visitors use the site and to measure the effectiveness of links to the order page. You can disable cookies in your browser settings, although some features may not work as intended.

5. Sharing your information

We do not sell your personal data. We may share limited information with service providers who help us operate this website, or where required by law. When you click through to the order page, the seller’s own privacy policy applies to any information you provide there.

6. Your rights under the PDPA

In line with Singapore’s Personal Data Protection Act 2012 (PDPA), you may request access to, or correction of, personal data we hold about you, and you may withdraw your consent for us to use it. Contact us using the details below to make a request.

7. Data retention and security

We keep personal data only as long as necessary for the purposes described above and take reasonable steps to protect it against unauthorised access, loss or misuse.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.